^{Video Transcript}

^{At the moment, everything is done through text messages and emails. I can’t tell you how many times one of these [paper quotes] has come back without a name on it or gone missing off a desk. That piece of paper could be worth €30,000.}

^{What’s really important to us is making things easy for our surveyors who aren’t very tech-savvy. They’re just burly guys who go out and fit windows, so it needs to be straightforward.}

^{Even something as simple as when they’re doing a drawing and it’s not a perfect square - being able to quickly sketch it on an iPad and have it automatically turn into a square - that alone is a gift for us.}

^{The idea with the new CRM system, before the expansion really takes place, is to have everything in place. This system - Tommy Trinder - is exactly what we want. Everything is streamlined, straightforward, and everyone knows what’s what. It’s all digitised. We’re not working off bits of paper anymore. Everything’s in one file, easy to access, and it’s going to save us a huge amount of time.}

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