FAQs

Frequently Asked Questions

  • Do I need to install any software?

    No. Framepoint® is completely web-based, which means that you do not need to install any software to use the application.

  • Do I need an internet connection?

    Yes, to access most of the features you need to be online with an internet download speed of no less than 6mbps (3G and above.)

  • What is the best browser to use for accessing Framepoint?

    Please use Chrome at all times. You can download it here: https://www.google.com/chrome/


  • What’s the best screen size?

    Framepoint® will work fine on computers or tablets (iOS or Andriod) with a screen size of 7.9 inches (iPAD mini) and above. It won't work too well on your phone. Our favourite device is the iPAD Pro with a touch screen of  12.9 inches https://www.apple.com/uk/ipad-pro/

  • How do I pay for Framepoint LIVE!®

    Framepoint® is paid by monthly subscription – you can view our plans here. You’ll need to input a payment card during the setup process and our fee is deducted automatically each month.

  • Can I cancel my subscription?

    Yes. Anytime. Just send an email to hello@tommytrinder.com

  • Can I review Tommy Trinder’s Terms & Conditions?

    Yes. These are available via the link in our footer at all times. But you can also click here.

  • Are my quotes, margins and client information confidential?

    Absolutely. Other than you and your Account Administrator, no-one has access to your confidential information.

  • Does Tommy Trinder share my information with third parties?

    Tommy Trinder will never share your personal information with third parties. We may, however, share anonymised demographic, pricing and product information with our partners, clients and advertisers. This may include aggregated information regarding conversion rates, selling prices, margins and product mix. This is not linked to any personal information that can identify any individual person or company. You can review our full Privacy Policy here:

  • Can I combine PVCu, Aluminium and Timber products in one quote?

    Yes. A powerful feature of Framepoint® is that it can provide one consistent way of presenting your entire product range.

  • Are all my manufacturers going to be available on Framepoint LIVE!®

    Over time we would hope that a large share of the UK’s window & door manufactures will make their products available via our platform. 

  • How can I get help?

    Framepoint® is really easy to use. But just in case you’ll find a blue chat bubble which you can click on from anywhere within our platform for live chat with our knowledgable team. If you're really stuck we can quickly share screens and instantly point you in the right direction. 

  • Why Tommy Trinder?

    Tommy Trinder is cockney rhyming slang for window.

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