“We started using Framepoint® 3-4 weeks before lockdown. A leaflet came through the door and because there was no contract and we could cancel any time, we gave it a trial. We haven’t looked back. It’s a fantastic product; really easy to use and makes properties look amazing. It easily pays for itself.

We’ve had great feedback from customers. The biggest problem when selling windows is helping homeowners visualise different styles and imagine what the windows will look like on their property.

Framepoint® solves this problem perfectly: customers have been astonished and very impressed. It helps with our conversion rates and upselling, particularly with coloured profiles.

We were previously selling face-to-face and sketching ideas on paper and using First Degree systems, but Framepoint® provides much more detail. Plus, the online training and support is fantastic. During lockdown Framepoint® allowed us to embrace remote selling and keep building our pipeline; video conferencing and screen sharing to use the app with homeowners. We’ve also used it on our social media platforms. Homeowners have reacted in a very positive way. When a potential customer makes an enquiry, we ask them to provide images of their home and we then ‘make over’ their property live online. It never fails to impress. Remote selling has proved very successful - we sold 12 jobs over lockdown and 30 jobs since, all using Framepoint®. Orders are booked to mid-September, and the enquiries keep coming in. There will always be customers who prefer face-to-face interaction, but as lockdown eases, we plan to continue with remote selling in the long-term. It’s gone so well, and many customers prefer it.

Framepoint® offers very good value for money and I’d definitely recommend it - I’d score it 10 out of 10.”

“We started using Framepoint® just before lockdown, after seeing it at a trade show then receiving an email and a demo. Two of us use it – the training and support is very good.

“It’s a clever system that makes quotations look very professional. We used to use a very basic package with black and white drawings, this uses colour photos and looks much better.

“We’ve had good, positive feedback from our customers since using Framepoint®. They’re impressed with the images and it’s easy to see what windows and doors will look like on the property.

“It’s good value for money - but I wouldn’t recommend it as I don’t want my competitors to use it!”

“I first heard about Framepoint® on Twitter. I was able to try it out online during the demo and was very impressed. It allows us to give homeowners a really professional, slick presentation. Customers love it. They’re always impressed with Framepoint® as it helps them visualise what the windows will look like, and we can show them different options. We’ve used both First Degree Systems and Business Micros software previously, but Framepoint® allows us to produce a much more professional looking quote. 

A few of us within the company are using it now – it’s so easy to use and set up. Online training and support is excellent and the live chat option on the website means Tommy Trinder responds to queries almost immediately.

We were quiet during lockdown but continued on a small scale with commercial and NHS work. I also used the time to populate the app and presented a couple of quotes which we won. We are very busy now and back to our levels prior to lockdown. We generally generate business through word of mouth, recommendations, press and social media. We visit customers and then produce a quotation which we send. Going forward, we’ll be using Framepoint® to change the way we work and increase our virtual presence. The app will help generate sales and save us time and money. It’s simple to use and provides excellent visuals. recommend it.”

“Tommy Trinder is brilliant for producing images and quotes. We’re impressed with the amount of detail we can incorporate and the many options available, which will really help with customers who have specific requirements. It allows us to provide very detailed images and accurate sizes to give homeowners a really accurate idea of how their new windows and doors will actually look. It means there’s no misunderstandings - and they’re inspired.” 

“The best thing about Tommy Trinder is the slick presentation. We’ve used configurators in the past which were quite basic, but this provides a 21st Century presentation and allows us to change systems and designs in minutes for customers. It looks cool and is easy to use. The app saves us time in getting prices and creating quotes. It’s easily 50% quicker than doing things the old way and it looks professional, with everything in our own branding. It gives us a real advantage over our competitors. We would highly recommend Framepoint to other installers.” 

"Tommy Trinder's Framepoint app is a fantastic sales tool. It's particularly useful in the lockdown as we're asking homeowners to take photos of their house plus an approximate size of their windows, so we can send them an estimate (subject to survey) with an overlay of the windows they want. This means we don't have to visit them at home and can sell remotely. We were doing this occasionally again before the current situation, as not every potential customer wants a salesman in their home. The best thing about Framepoint is its 'usability' - the sales team find it easy to use, and it's easier for homeowners to buy our products. It provides a real 'wow' factor when dealing face-to-face. It looks really professional and instils confidence in our company. It sets us apart. It's all about giving homeowners every reason to buy from you. It allows them to engage with us during the sales process and helps really see the quality of what we can offer. Our aim as a company is to provide the whole package, from the service we provide, to the quality of product and the way we present ourselves.

The Tommy Trinder Framepoint app has become part of this package. It connects all the links and helps the homeowner and us.  It's an investment in the future of our company - we're revamped our showroom, and this is a revamp of our sales process. It's helped significantly with selling so far, and we're introducing the app to our installer customers so they can benefit too."

“I’ve been in the industry for 30 years and have used pretty much every bit of software you can imagine. I’ve moved to Tommy Trinder because it does everything others do, only better. Plus, it can produce very detailed professional quotes, which is a huge advantage. It’s great to be able to show customers how a particular window in their home would look in different materials, styles, or colours, and with different features. It means the customer can choose with confidence and we only need to quote for one design. 

I can create a quote in just a few minutes, and it makes other processes quicker too. For example, it makes my life as a surveyor much easier. I no longer have to re-draw each and every window for a project. I just go to the designs that have been created during the sales process and add the precise measurements. I then simply scroll through and double check everything with the customer, who then signs off the survey. Manufacturers are notorious for only accepting their own paperwork, but most I have spoken to said they would accept Tommy Trinder order forms. They are easy to read and find the relevant information. It’s definitely made a big difference to our entire sales process and I would recommend it to installer companies of any size looking for a joined-up solution. I have even recommended it to manufacturers as a way of making pricing and ordering easier and quicker.”

“We use Tommy Trinder's Framepoint app on a daily basis to draw up quotes. It's so much easier and quicker to use than our previous system. It saves us a couple of hours on admin when quoting for bigger projects, and 10-20 minutes on smaller jobs. It all adds up, and means we can turn quotes around more quickly.

Our conversion rate has improved too - it's at least 80% when we use Framepoint. The best feature of the app is that it's so intuitive - if you need to change the measurements or other details, it just formats itself. And the sales support is great - the Tommy Trinder team is really helpful and responsive, asking us for feedback and quickly implementing the few tweaks we suggested. Having just finished very large phased commercial contracts, we are focusing back on the retail market again. Tommy Trinder is helping us make this transition. Overall, Framepoint offers excellent value for money - I'd highly recommend it.”

“We use Tommy Trinder for visualisation with the customer, and to draw up professional quotes. It’s such an improvement on what we were using before and saves us time. We’ve had great feedback from customers and we’re confident it will have a positive impact on sales. The best thing about Tommy Trinder is the visualisation. You can see so much more detail and the products are photo realistic. It’s a great selling point and helps get homeowners excited about their new windows and doors.” 

“We don’t sell to customers on the day, but prefer to take details, do the work at the office, and then visit again or invite them to the showroom to see the drawings and quotes. Framepoint speeds up the time-consuming elements and eliminates mistakes.

“The visuals are great, and the potential to make it bespoke to our company is very important. The visuals and virtual overlay on Tommy Trinder far outstrip those we’ve seen on other software – and you can do so much more with it too. Tommy Trinder makes us more self-sufficient and look more professional to our clients.”